Refund policy
Return Policy
At Soulease, we deeply care about your shopping experience.
30-Day Risk-Free Return
- We offer a 30-day no-risk return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item. The product must be unused, in its original condition, and with all packaging and accessories intact. The item should be in the same condition as when you first received it.
Return Eligibility
- To be eligible for a return or exchange, the product must not have been used, worn, or altered in any way. Please ensure the item is in its original, undamaged packaging to qualify for a return.
Process
- To initiate a return or exchange, please reach out to our customer service team with your order number and a brief description of the issue. We will provide you with instructions on how to proceed.
Refunds and Exchanges
- Once we receive your returned item and verify its condition, we will process a refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was received damaged or defective.
Exclusions
- Certain items may be ineligible for return due to hygiene or safety reasons. These items will be clearly marked on the product page.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately within 7 days of receiving the product. We will arrange for a replacement or full refund.
We strive to ensure that every customer is satisfied with their purchase, and we are here to help if you have any concerns.